Shipping policy

Shipping Policy

Last updated: August 22, 2026

Shipping Origin

Unless otherwise stated, orders are dispatched from Xiamen, China.

Order Processing

Orders placed through our website are normally processed and dispatched within 1–3 business days after payment has been successfully confirmed and any required order verification has been completed.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.

Order processing time is separate from the estimated transportation time shown at checkout.

Product Availability

We make reasonable efforts to keep product availability information accurate. If a product becomes unavailable after an order has been placed, we will contact the customer as soon as possible using the email address or telephone number provided with the order.

Depending on the circumstances, we may offer the customer the choice of:

  • Waiting for the product to become available;

  • Selecting an appropriate replacement;

  • Removing the unavailable product from the order; or

  • Cancelling the affected product and receiving a refund.

We will not substitute a product without the customer’s agreement.

Pre-order, customized, or temporarily unavailable products may require additional processing time. Any known additional processing time will be stated on the product page or communicated before shipment.

Shipping Rates and Delivery Estimates

Available shipping methods, shipping charges, and estimated delivery times are displayed at checkout based on the destination, products, order value, package weight, and selected shipping method.

Delivery times are estimates and are not guaranteed. Delivery may be affected by carrier operations, customs clearance, security inspections, weather, public holidays, force majeure events, or other circumstances outside our reasonable control.

We will update this policy when our permanent logistics channels and destination-specific delivery estimates have been finalized.

Tracking

When tracking is available, a shipping confirmation containing the tracking number will be sent to the email address provided with the order.

Tracking information may require several business days to update after the parcel has been handed to the carrier.

Customs, Duties, and Import Taxes

Unless checkout expressly states that duties and taxes are included, customers are responsible for customs duties, import taxes, brokerage fees, clearance charges, and other government charges imposed by the destination country.

These charges are not controlled by INF Tattoo and are not included in the product price or shipping charge unless expressly stated otherwise.

Customers are responsible for confirming that the ordered products may be legally imported, possessed, and used in the destination country.

Product and Destination Restrictions

Certain products, including liquids, tattoo inks, batteries, needles, cartridges, and other regulated or hygiene-sensitive products, may be subject to carrier or destination-country restrictions.

If an ordered product cannot legally or safely be shipped to the destination, we may contact the customer to:

  • Request additional information;

  • Select an alternative shipping method;

  • Remove the restricted product with the customer’s agreement; or

  • Cancel and refund the affected product.

Address Accuracy

Customers are responsible for providing a complete and accurate recipient name, shipping address, postal code, telephone number, email address, and any information required for delivery or customs clearance.

Please contact sales@inftattoo.com immediately if an address correction is required. We cannot guarantee that an address can be changed after fulfillment has begun.

Additional shipping, return, redelivery, or customs costs caused by an incorrect address, refusal to accept delivery, repeated unsuccessful delivery attempts, or failure to provide requested customs information may be deducted from an available refund to the extent permitted by law.

Delayed, Lost, or Damaged Shipments

If tracking has not updated for an unusual period, or if an order appears lost, damaged, or delivered incorrectly, contact us at sales@inftattoo.com with the order number and relevant photographs, videos, or tracking information.

We will investigate the issue with the carrier and provide an appropriate solution based on the circumstances and applicable law.

A tracking status marked “delivered” does not automatically prevent us from investigating a reported delivery problem.

Split Shipments

Orders containing multiple products may be shipped in more than one parcel. When this occurs, customers may receive separate tracking numbers, and the parcels may arrive at different times.

Returns

Products must not be returned without prior authorization.

Return eligibility, return deadlines, and responsibility for return shipping costs are described in our Return and Refund Policy:

https://inftattoo.com/policies/refund-policy

Contact

For shipping questions, contact:

INF Tattoo
Email: sales@inftattoo.com