Shipping policy

Shipping Policy
Last updated: September 15, 2026

Shipping Origin
Unless otherwise stated, orders are dispatched from Xiamen, China.

Order Processing
Orders are normally processed and dispatched within 1–3 business days after payment has been confirmed and any required order verification has been completed. Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays begin processing on the next business day.
Order processing time is separate from delivery time.

Shipping Rates and Estimated Delivery
All orders are shipped from Xiamen, China. Delivery estimates begin after dispatch and are not guaranteed. Carrier operations, customs clearance, security inspections, weather, public holidays, force majeure events, and other circumstances outside our reasonable control may affect delivery.

Shipping to Thailand
Standard delivery to Thailand is charged at a flat rate of THB 199. Estimated delivery is 5–8 business days after dispatch.

International Shipping
For available destinations outside Thailand, standard international shipping is charged at a fixed rate based on the delivery country: USD 10, USD 19, USD 22, USD 25, or USD 31. The applicable shipping charge is shown at checkout before payment. Estimated delivery is 5–8 business days after dispatch.

Product Availability
We make reasonable efforts to keep availability information accurate. If a product becomes unavailable after an order is placed, we will contact the customer by email and may offer the choice of waiting, selecting an appropriate replacement, removing the unavailable product, or cancelling the affected product for a refund. We will not substitute a product without the customer’s agreement.
Pre-order, customized, or temporarily unavailable products may require additional processing time. Any known additional time will be stated on the product page or communicated before shipment.

Tracking
When tracking is available, a shipping confirmation containing the tracking number will be sent to the email address provided with the order. Tracking information may require several business days to update after the parcel is handed to the carrier.

Customs, Duties, and Import Taxes
Unless checkout expressly states that duties and taxes are included, customers are responsible for customs duties, import taxes, brokerage fees, clearance charges, and other government charges imposed by the destination country. These charges are not controlled by INF Tattoo and are not included in the product price or shipping charge unless expressly stated otherwise.
Customers are responsible for confirming that ordered products may be legally imported, possessed, and used in the destination country.

Product and Destination Restrictions
Certain products, including liquids, tattoo inks, batteries, needles, cartridges, and other regulated or hygiene-sensitive products, may be subject to carrier or destination restrictions. If a product cannot legally or safely be shipped, we may request additional information, offer an alternative shipping method, remove the restricted product with the customer’s agreement, or cancel and refund the affected product.

Address Accuracy
Customers must provide a complete and accurate recipient name, shipping address, postal code, email address, and any information required for delivery or customs clearance. A recipient telephone number may be requested by the carrier or customs authority for delivery or customs purposes; it is not a customer-service telephone number for INF Tattoo.
Please contact sales@inftattoo.com immediately if an address correction is required. We cannot guarantee that an address can be changed after fulfillment begins.
Additional shipping, return, redelivery, or customs costs caused by an incorrect address, refusal of delivery, repeated unsuccessful delivery attempts, or failure to provide requested customs information may be deducted from an available refund to the extent permitted by law.

Delayed, Lost, or Damaged Shipments
If tracking has not updated for an unusual period, or an order appears lost, damaged, or delivered incorrectly, contact sales@inftattoo.com with the order number and relevant photographs, videos, or tracking information. We will investigate with the carrier and provide an appropriate solution based on the circumstances and applicable law.

Split Shipments
Orders containing multiple products may be shipped in more than one parcel. Customers may receive separate tracking numbers, and parcels may arrive at different times.

Returns
Products must not be returned without prior authorization. Return eligibility, deadlines, and return shipping responsibilities are described in our Return and Refund Policy.

Contact
For shipping questions, contact INF Tattoo by email at sales@inftattoo.com or through our Contact page. We do not currently provide telephone customer support.