FAQ

Where do you ship from?

Unless otherwise stated, orders are dispatched from China.

How long does order processing take?

Orders are normally processed and dispatched within 1–3 business days after payment has been confirmed and any required order verification is complete. Processing time is separate from the estimated transportation time shown at checkout.

How can I track my order?

When tracking is available, we will send a shipping confirmation with the tracking number to the email address used for the order. Tracking information may take several business days to update after the parcel is handed to the carrier.

Are customs duties and import taxes included?

Unless checkout expressly states that duties and taxes are included, customers are responsible for customs duties, import taxes, brokerage fees, clearance charges, and other destination-country charges.

Can I return an order?

Eligible return requests may be submitted within 14 days after delivery. Products must be unused, in their original condition, and returned with the original packaging and accessories. Please contact us before sending anything back. Approved returns must be shipped within 7 calendar days after authorization.

Which products cannot be returned?

For hygiene and safety reasons, tattoo inks, needles, cartridges, and other sterile or hygiene-sensitive products cannot be returned after their packaging or protective seal has been opened. This restriction does not apply to products that arrive damaged, defective, or different from what was ordered.

What should I do if an item arrives damaged or incorrect?

Contact us as soon as possible with your order number, a description of the issue, and clear photographs or videos. After review, we will provide an appropriate replacement, refund, or return solution.

How can I contact INF Tattoo?

Use our Contact page or email sales@inftattoo.com. We can also help with product compatibility and order questions before purchase.